An exploration of telemedicine application service quality and its relevance with patient satisfaction

Authors

Victoria Olguin, St. Mary's University

Files

Contributor

Sergio Palacios

Digital Publisher

Digital Commons at St. Mary's University

Publication Date

Spring 2025

Keywords

Telehealth; Telemedicine; Mobile applications; Patients; Patient satisfaction; Critical incident technique;

Description

Telehealth is the usage of technology to connect people from distinct locations to deliver healthcare services. Though the COVID-19 pandemic did accelerate the usage of telehealth, the practice of telehealth can date back to the civil war in the 1860s, when messages were sent from wounded soldiers back to medics. When the COVID-19 pandemic hit, the telehealth care model quickly accelerated and is now used and accepted by many worldwide. After the pandemic, patients have continued to use telehealth health services by downloading telehealth mobile applications on their mobile devices that connect them to their healthcare provider. This has raised the question of what telehealth mobile application factors create satisfaction for customers, and how mobile applications can improve.

Format

pdf

Size

1 page

City

San Antonio, Texas

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.