Counseling and Human Services
Doctor of Philosophy (PhD)
Date of Award
Proquest Document ID
St. Mary's University
Commercial content moderators (CCM) review and remove controversial content from social media platforms, leading to potentially adverse mental health effects through secondary trauma exposure. Due to the problematic nature of their work, a U.S. based company hired mental health clinicians to design and instruct a resiliency program, developed based upon the psychological resilience literature. Regrettably, there is scarce peer-reviewed literature providing guidelines for best practices in program development or evaluations specific to this population to evaluate the program’s effectiveness. Therefore, this study investigated whether the resiliency program provided to CCM workers predicted resilience and well-being outcomes by use of the 10-item Connor-Davidson Resilience Scale (CD-RISC 10) and the Professional Quality of Life Scale (ProQOL) when compared to a control group. Furthermore, whether increases in the frequency of attendance by mandating weekly training would increase resilience and well-being. The analyses consisted of two historical data sets with 497 teammates in data set one and 361 in data set two. Results found significant predictors for resilience when comparing subjects offered training to those withheld from instruction. The employee’s age was found to predict resilience and well-being, increasing as subjects age. Lamentably, across all analyses, small effect sizes were found, indicating that additional factors were stronger predictors in the variation of scores. Results of the CD-RISC 10 and the ProQOL found no significant differences between periods before and following mandated attendance, aligning with prior research that increased training does not correlate within increased well-being or resilience.
Steiger, Miriah, "Building a Resilient Workforce: Programming for Commercial Content Moderation Staff" (2020). Theses & Dissertations. 46.
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